Privacy Policy
Last updated: February 24, 2026
Load In Suite ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our mobile application and web service.
Information We Collect
We collect information you provide directly to us, including:
- Account Information: Email address, name, and password when you create an account
- Tour Data: Tour schedules, venues, contacts, budgets, expenses, and other information you enter into the app
- Receipts and Documents: Images and files you upload for expense tracking
- Usage Data: Information about how you interact with our app to improve our services
How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process transactions and send related information
- Send technical notices, updates, and support messages
- Respond to your comments, questions, and customer service requests
- Sync your data across devices
Data Storage and Security
Your data is stored securely using industry-standard encryption. We use Supabase for our backend infrastructure, which provides enterprise-grade security including:
- Encryption at rest and in transit
- Regular security audits
- Secure data centres
Data Sharing
We do not sell, trade, or otherwise transfer your personal information to third parties. We may share information only in the following circumstances:
- With your consent or at your direction
- With team members you invite to collaborate on tours
- To comply with legal obligations
- To protect our rights, privacy, safety, or property
Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Export your data in a portable format
- Withdraw consent at any time
Data Retention
We retain your data for as long as your account is active or as needed to provide you services. You can request deletion of your account and associated data at any time by contacting us.
Children's Privacy
Our service is not directed to children under 13. We do not knowingly collect personal information from children under 13.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
Contact Us
If you have any questions about this Privacy Policy, please contact us at: